Privacy Policy
PWR BRANDS LLC ("Company," "we," "us," or "our") operates the Pipefast platform and the website pipefast.io (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.
1. Company Information
PWR BRANDS LLC
16192 Coastal Hwy
Lewes, DE 19958
United States
Contact: privacy@pipefast.io
2. Information We Collect
Information you provide directly:
- Email address when you join our waitlist or create an account
- Name and company information during registration
- Payment information when you subscribe to a paid plan (processed by our third-party payment processor)
- Data source credentials and connection details you provide to set up pipelines
- Communications you send to us (support requests, feedback)
Information collected automatically:
- Device and browser information (type, operating system, browser version)
- IP address and approximate geographic location
- Usage data (pages visited, features used, interactions with the Service)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process your waitlist signup and notify you about early access
- Create and manage your account
- Process payments and send transaction-related communications
- Send you product updates, marketing communications, and promotional offers (you can opt out at any time)
- Respond to your inquiries and provide customer support
- Monitor and analyze usage trends to improve user experience
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Data Source Credentials
When you connect data sources to Pipefast, we store your connection credentials (API keys, database credentials, OAuth tokens) using industry-standard encryption. These credentials are used solely to access your data sources on your behalf to operate your pipelines. We do not access, read, or analyze the content of your data beyond what is necessary to build and maintain your pipelines.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: Third parties that perform services on our behalf (hosting, payment processing, analytics, email delivery)
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you have given us explicit permission
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. If you close your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Service.
9. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To exercise any of these rights, contact us at privacy@pipefast.io.
10. California Privacy Rights (CCPA)
If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected, request deletion of your personal information, and opt out of the sale of your personal information. We do not sell personal information.
11. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers are located. By using the Service, you consent to the transfer of your information to the United States.
12. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.
13. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy, please contact us at:
PWR BRANDS LLC
16192 Coastal Hwy
Lewes, DE 19958, United States
Email: privacy@pipefast.io